The digital enterprise and employees

The digital enterprise and employees


The digital enterprise and employees will be one of the key topics at the fast approaching mobile industry gathering MWC17. As digital transformation is impacting all companies in all sectors, the traditional way of working and doing business is quickly becoming out of date. We’re witnessing a shift from offline to online, with ‘digital enterprises’ and ‘digital employees’ emerging in front of our eyes. But what does it really mean?

Digital enterprise and employees – key aspects

Digital transformation

Digitisation touches every aspect of business placing technology firmly in the centre. Enterprises realise that they need to act fast to stay ahead and maintain competitive advantage. “Already 67% of executives believe that digital transformation is now “a question of survival” for business.” {Present}.  

Those we want to succeed start to integrating with more or less success: social, mobile, analytics and cloud in all aspects of what they do. “Mobile is still not getting enough respect. A mere 20% of leaders surveyed are studying the mobile customer journey/behaviour.” {Huffington Post}

But what is a key driver? Improved user experience (customer and employee) remains the top reason for the change, although as many question, it’s often more about words than actions. 55% of those responsible for digital transformation cite “evolving customer behaviours and preferences” as the primary catalyst for change. {Huffington Post}.

Others wonder whether transformation require more than technology. Is it more about strategy and implementation not just tech?

Digital employees

Increased communications and connectedness in all aspects of daily lives (private and professional) create an immense impact rapidly converting offline workforce into digital employees. “Today’s employees possess a greater degree of digital dexterity. They operate their own wireless networks at home, attach and manage various devices, and use apps and Web services in almost every facet of their personal lives.” {Gartner}

To meet employees needs some businesses started to introduce digital and mobile tools as well as apps. But many argue that this is not sufficient. A digital workplace strategy promoting employee’s agility and engagement through a more consumer-like computing environment is considered as an ideal approach.

But although satisfaction of employees and productivity drive C-level decision makers, those doing the groundwork frequently disagree. IT departments are often locked in battles when it comes to implementation of Bring Your Own Device (BYOD) strategies. They quote costs, need for new processes and security as key barriers. “55% of companies say security is biggest digital transformation challenge.” {TechRepublic}

On the opposite end, there is another highly publicised topic linked with the transformative trend: digital skills gap “68% of surveyed CEOs are concerned about the lack of access to key skills in the workforce” {PwC}.

When technology rapidly moved on, the education system lag behind, with offline classrooms unable to bridge the gap. “22% of IT equipment in schools is ineffective, while only 35% of IT teachers have a relevant qualification for the subject.” {Information Age}

Impact on management

Shift  from offline to digital creates a significant impact on executives: how they think, act and introduce digitisation from the top. New job titles are popping out daily although sometimes transformation happens silently too.

The place of the key headliners of digital transformations must go to Chief Digital Officers often called: ‘Transformers in chief’. Gartner reported that in 2011 there were just 75 people with the CDO title and in the last year there are over 500.” {Gartner}.

Their key tasks are closely aligned with the question: is it about tech or strategy driving digitisation? They need to get the strategy right working closely with C-suite. “By 2021, one third of CEOs and COOs of Fortune 2000 companies will have spent at least 5 years of their career in a technology leadership role.” {Forbes}

While C-level execs are working on strategy, what about the impact on others? HR and L&D could be a good example of digitisation of all departments. More and more often they are called ‘Digital HR and E-learning” as they are ’forced’ to go digital. Silently they have been introducing innovative designs of training programmes (using LMS and other digital training methods like interactive bite size videos), changing recruitment tools (e.g. social media or mobile recruitment) and approach to internal comms (with collaborative tools such as Slack, Yammer and employee apps). “Today there are over 150 million employees using cloud-based HR systems around the world.” {Forbes}

Learn more about digital enterprise at MWC17 and meet us there!

Join us at MWC if you want to find out more about the digital enterprise and employees and hear from leaders from Orange, Citrix, Google, Microsoft. Register today and meet us to discuss our own digital transformation tools (Hall 8.1 Stand D41).